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Accurx Desktop: How to fix common toolbar issues

Fix common problems with the Accurx Desktop toolbar, such as it not loading, not connecting or not showing.

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Written by Ben Davies

How to Troubleshoot and Fix Common Issues with the Accurx Desktop Toolbar

The Accurx Desktop toolbar is an essential tool for managing patient communications and accessing key functionalities. If you experience issues such as disappearing toolbars, difficulties accessing messaging features, or general errors, follow the steps below to resolve these problems efficiently.

Common Issues and Resolutions

1. Repairing and Reinstalling the Accurx Toolbar

If you encounter persistent issues with the toolbar, repair or reinstall it using the following steps:

  1. Uninstall the Toolbar: Use the Accurx Utility Tool to remove the current installation by downloading it from this link.
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  2. Reinstall the Toolbar: Once uninstalled, download the toolbar installation package via this link and follow the installation prompts. Ensure to run these steps directly on the affected PC.

To address issues after a recent update that rendered the toolbar non-functional, follow the steps above to repair or reinstall the toolbar. If repair within the settings fails, proceed to uninstall and reinstall it.

2. Restoring Toolbar Visibility and Access

If the toolbar disappears or becomes inaccessible on your PC:

  • Ensure that any repair or configuration steps are run directly on the PC where the issue occurs.

  • Restart your device after completing any repair or reinstallation for the changes to take full effect.

3. Resolving Messaging Functionality Errors

If you encounter issues like a loading spinner on the messaging page:

  • Restart your Accurx toolbar to apply updates and fixes released by Accurx. This step often resolves known functionality errors.

See this article for more Accurx toolbar connection issues for each of your medical systems (EMIS/SystmOne/Vision).

4. Alternative Access to Accurx Features

If none of the troubleshooting steps restores the toolbar functionality, you can still manage patient communications through the Accurx Web platform:

  1. Access via Web Links: - Use web.accurx.com/practices to respond to Patient Triage requests. Bookmark this link for quick access. - Log in to the web-based version of Accurx at web.accurx.com to check and reply to incoming messages. Note that messages sent via the web version will not be automatically recorded in the medical record and must be saved manually.

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page 👉

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