When each user logs into SystmOne for the first time after installing Accurx Desktop, a pop up will appear as shown below:
Please click 'Approve' to enable Accurx Desktop to work with SystmOne.
Don't worry if you didn't click approve. To unblock and approve Accurx:
In SystmOne, navigate to Setup → Mobile Working & Integration → Device Manager.
Expand the "Blocked" list.
Select each "Accurx" entry and check the details on the right to find the one associated with your login (look at Approved/Blocked by).
Select the correct entry and click Approve Device. If you don’t have permission to approve devices, ask your SystmOne administrator or practice admin to perform these steps. You can also follow the steps here for additional guidance.