All Collections
Accurx: Extra support
Access Accurx during a Power/Internet Outage
Access Accurx during a Power/Internet Outage

This article helps if Accurx Desktop is offline or inaccessible during an internet or power outage at the organisation.

Stephen avatar
Written by Stephen
Updated over a week ago

Accurx Desktop

If there's ever a power outage or the internet is down and you're unable to connect to Accurx Desktop. There are a couple of things you can try to regain some access:

  • If you have a Wi-Fi-enabled device, using a mobile 4G/5G hotspot will allow you to regain access to Accurx Desktop. However, please do refer to your manager or IT department to check if this is allowed. There may be security protocols that would advise against connecting the PC to a mobile network.

Patient Triage

In the event you need to turn off Patient Triage and you can't connect to Accurx Desktop. You can try logging into the Manage Organisation page directly using a device with a mobile network, like a smartphone. From there you can go into your Patient Triage settings and switch it off from your mobile device.

Did this answer your question?