For detailed instructions on logging into Accurx and searching for your patient, please visit this how-to guide. Ensure that you’ve navigated to your team’s workspace (e.g. Dermatology at Example NHS Trust).

Once you’ve searched for a patient, click on Message Patient.

The following pop-up will appear. Click on the Select a Template drop-down list, and then select the PIFU / Patient-Initiated Contact template that has been set up for your team, called [Team name] PIFU / Patient-Initiated Contact.

This will pre-populate the message, including a link that is specific to your team. This will be the link that the patient can use to make contact with your service.

You can edit the message content, but please do not edit the link.

Don’t forget that you can attach a file if you wish to send additional information to your patient (e.g. information about their care, symptoms that they should watch out for etc.). Your patient will be able to download this file for 28 days after the message has been sent.

Click on Send. This will deliver the text message to your patient’s mobile phone. The sender is able to check on the delivery status of the message in the Delivery receipts section of the Account page of Accurx Web. The message will be shown as ‘Delivered’, ‘Sent’, or ‘Failed’.

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