Initial message template sent to patients: The wording of the message template that you use to populate your message and send the link to patients is set by you, so can be fully personalised to the requirements of your service. Accurx will provide your organisation with the patient-initiated contact web link that is unique to your service, which you will need to include in your message template.

Patient request landing page - for new patient requests, the page states by default, “This will be read by a member of the team within 2 working days (Monday to Friday).” This part of the text can be changed to reflect a review period that is suitable for your service. You can also add additional text, such as a contact phone number if you wish.

Patient request submitted page - When a patient submits a new request, the confirmation page states by default: “The team will review your request within 2 working days (Monday to Friday).” This part of the text can be changed to reflect a review period that is suitable for your service. You can also add additional text, such as a contact phone number if you wish.

Confirmation SMS to patient - When a patient submits a request, they receive a confirmation SMS. By default, the SMS includes the sentences, “You will receive a text or phone call within 2 working days, so please keep your phone nearby. In the event of becoming more unwell please call 111 or 999.” This part of the text can be changed to reflect a response time that is suitable for your service. You can also add additional text, such as a contact phone number if you wish.