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Accurx Web: How to sign up and get started
Accurx Web: How to sign up and get started

See here for more information about Accurx Web. You can pass this to your management team if needed!

Vicky avatar
Written by Vicky
Updated over a week ago

Accurx Web allows you to easily video call, text your patients or view their patients' GP records from either your mobile or desktop. Accurx Web is web-based, so you don’t need to install or download any software and patients don’t need to download an app (you send a video call link via SMS). Accurx Web is free to help the NHS respond to COVID-19.

Over 150 NHS Trusts, as well as many other NHS organisations, are already using Accurx Web and we have seen many use cases from all corners of the health system including:

  • Virtual Outpatient clinics

  • Virtual visiting/difficult conversations with relatives/NOK (better than a phone call)

  • Quick SMS updates to relatives from ITU/inpatient wards

  • Calls for up to 4 (patient + relative/another HCP, interpreters, supervision)

  • View a patient's latest GP records

Seeking approval from your organisation

Accurx Web is an NHS approved supplier for video consultations and we adhere to NHS best practices on Information Governance and data security. If you would like to use Accurx Web, you should discuss this with your Trust/management in your organisation. Your IM&T department may ask for a copy of our Data Protection Impact Assessment (DPIA), which can be found here.

Creating an account and getting started

Please go to There are two options; you can use NHSmail single sign-on (recommended) or create your own account to sign in with.

NHSmail single sign-on

  • Click on the "Continue with NHSmail button". If you are already logged in to NHSmail, you will be immediately authenticated and be taken to the accurx Web service.

  • If you are not currently logged in to NHSmail, you will be asked to put in your NHSmail email address and password first.


Creating and using your own account

  • Please select "Create account" and click "Sign up.." below the two options.

  • You will be asked for your name, and email and to create a password. Currently, we only accept email addresses ending in or

  • You will be then sent a verification email to your inbox, in which you'll need to click 'Verify your email' and then be asked to sign in.

  • Your account will be reviewed by our team and you'll be added to an organisation.

  • Once you have received confirmation from us you will be able to log in to Accurx Web.

You can test out Accurx Web using some test patient details (NHS Number 7777777777, any DOB) and you should check which browser will work best for you and your patients here (Safari on iOS, Chrome on Android, Chrome or Firefox on desktop).

🔔 Once you've searched for the patient, you'll have the option to send SMS messages, video consultation invites and request to view the patient's GP medical record!

We are here to help! You can contact our Support team here or review our FAQ articles here. If your Trust would like to speak with us, contact

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