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Accurx Web: How to sign up and get started
Accurx Web: How to sign up and get started

See here for more information about Accurx Web. You can pass this to your management team if needed!

John F avatar
Written by John F
Updated over a week ago

Accurx Web allows you to easily video call, text your patients or view their patients' GP records from either your mobile or desktop. Accurx Web is web-based, so you don’t need to install or download any software and patients don’t need to download an app (you send a video call link via SMS).

Over 150 NHS Trusts, as well as many other NHS organisations, are already using Accurx Web and we have seen many use cases from all corners of the health system including:

  • Virtual Outpatient clinics

  • Virtual visiting/difficult conversations with relatives/NOK (better than a phone call)

  • Quick SMS updates to relatives from ITU/inpatient wards

  • Calls for up to 4 (patient + relative/another HCP, interpreters, supervision)

  • View a patient's latest GP records

Seeking approval from your organisation

Accurx Web is an NHS-approved supplier for video consultations and we adhere to NHS best practices on Information Governance and data security.

If you would like to use Accurx Web, you should discuss this with your Trust/management in your organisation. Your IM& department may ask for a copy of our Data Protection Impact Assessment (DPIA), which can be found here.

How to get started with Accurx Web

Please go to There are two options; you can use NHSmail single sign-on (recommended) or create your own account to sign in with.

NHSmail single sign-on

  • Click on the "Continue with NHSmail button (". If you are already logged in to NHSmail, you will be immediately authenticated and be taken to the Accurx Web service.

  • If you are not currently logged in to NHSmail, you will be asked to put in your NHSmail email address and password first.

Creating and using your own account

  • Please select "Create account" and click "Sign up.." below the two options.

    The options of "Create account" and click "Sign up.."
  • You will be asked for your name and email and to create a password. Currently, we follow NHS Digital's Secure email standard (DCB1596) guidance and only accept accredited emails based on the standard.

    This includes email addresses ending in,, or accredited email domains listed in this guide here.

  • You will then be sent a verification email to your inbox, in which you'll need to click 'Verify your email' and then be asked to sign in.

  • If your email address contains a sub-domain relating to a specific trust (eg,,, etc), then we would suggest the relevant trust organisation for you to join directly.

  • If the previous point doesn't apply to you, you can request to join your organisation via the organisation search. The request will then be reviewed by our team and actioned.

You can test out Accurx Web using some test patient details (NHS Number 7777777777, any DOB) and you should check which browser will work best for you and your patients here (Safari on iOS, Chrome on Android, Chrome or Firefox on desktop).

🔔 Once you've searched for the patient, you'll have the option to send SMS messages, video consultation invites and request to view the patient's GP medical record!

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉

If your Trust would like to speak with us, contact

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