Patient-initiated Contact is a paid feature in a premium tier of Accurx Desktop. To learn more about Accurx's paid features, please reach out to partnerships@accurx.com
This article introduces our Patient-Initiated Contact features for Community and Mental Health services using Accurx Desktop. If you’re using Accurx Web, please refer to the articles on Patient-Initiated Contact for Web
Our patient-initiated functionality is designed to improve patient experience and reduce your administrative burden. It enables patients to reach out to your team at a time that works for them.
You can use patient initiated for:
Self-referral pathways
Patient initiated follow-up (PIFU)
Administrative queries (e.g. change appointment)
Signposting patients to self-management advice
The key benefit of using Accurx for Patient-Initiated Contact is that it enables a ‘triage-first’ model. This allows you and your team to review patient requests at a convenient time, either booking an appointment or resolving the request via messaging—without the need for an appointment.
This solution is simple and user-friendly for patients, and all responses are received directly into your inbox. With all requests in one place, your team can efficiently manage and respond to them with ease.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page.👉