Once your patient receives a text message from you, they can use the link to make contact with your service. Currently, the link does not expire. When they click on the link, they’ll be taken to the following web page (that is accessible via any web browser).
A patient will be able to submit either a Medical Request or an Admin Request via the PIFU link. There is also the option for them to see NHS online advice and guidance on conditions.
The screenshots below show what a patient will see when they submit a Medical Request 👇
Patients will need to confirm this is not an emergency and then fill in details about their request.
2. The patient can submit a request themselves or someone else can do so for them.
3. The patient will be asked to insert a number of demographic details. This is to help us match them to a real patient from the NHS spine. In order for a patient request to arrive in your inbox already matched, the patient will need to provide a mobile number and verify their identity by entering a security code they receive.
They will also be asked their preferred method of contact from your service.
4. The patient will be able to review their request before submitting.
5. They will then receive a confirmation page of their request, along with a reference ID
Patients will now see a reference ID on the confirmation page after submitting a request (as shown in the screenshot above).
If the organisation cannot find the request after searching the 'All' and 'Done' tabs in the Inbox, they can contact Accurx Support with the ref ID provided by the patient so we can help to locate this.
If you have any questions or concerns, please don't hesitate to get in touch with our support team by starting a live chat via the green chat bubble in the right-hand side corner of this screen 👉