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Accurx Desktop: What’s the difference between “Consent ✅” and “Okay to contact ✅”?
Accurx Desktop: What’s the difference between “Consent ✅” and “Okay to contact ✅”?

Find out more about the contact consent indicators in the new version of the Message tab in Accurx desktop

Sam avatar
Written by Sam
Updated over a week ago

When using Accurx Desktop to send a message to a patient, you’ll see the patient’s preferences about how they want to be contacted by email or SMS. This information is shown beside the patient’s contact details in the Message tab.

This information is fetched from the patient’s record in EMIS/SystmOne. These systems allow your practice to record whether a patient has consented or objected to being contacted by SMS or email.

What are the different consent indicators?

There are two types of consent indicators that show a green tick:

Consent ✅: means that the patient has explicitly opted in to receiving texts/emails

Okay to contact ✅: means that the patient hasn’t objected to receiving texts/emails

The consent information that we show on the Accurx desktop is designed to help you meet NHS guidance on email and SMS communications. It recommends healthcare providers:

  • “rely on implied consent for confidentiality purposes when contacting individual patients and service users about their individual care”, and

  • “respect patients’ objections/preferences to receiving communications in this way”.

What will I see if the patient doesn’t want to receive messages by SMS or email?

No Consent ❌: means that a patient has opted out of receiving messages by SMS or email

Mixed Consent ⚠: means that a patient has multiple consent codes on their record

The patient may have specified what types of messages they do or don’t want to receive by SMS or email - if you hover your mouse over the indicator you’ll see the full details of that patient’s preferences fetched from their patient record.

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