In November 2022, we rolled out an update to our Appointment Reminders functionality, which scans the EMIS/SystmOne record to look for if the patient has explicitly expressed dissent for SMS communication.
It will then choose whether to send the appointment reminder based on this and hence will not send appointment reminders to patients that have declined consent in the record.
We have always reflected the consent status in our individual text messages sent from the general Accurx Desktop toolbar, which you can read about here.
In this article, we detail the behaviour of Appointment Reminders.
When does an Appointment Reminder get sent?
Appointment reminders are scheduled to send 1 working day before the patient's appointment. You can read more about appointment reminder behaviour here.
However, before we send the reminder, we check the record for whether the patient has consented or dissented to receive SMS communication. The logic works as follows:
✅ We do send the appointment reminder if:
There is consent recorded in the record (and there are no 'declined consent' codes that have been added since that consent)
There is neither consent or declined consent recorded in the record. We expect this to be the default behaviour for most patients, and we assume implied consent under a duty of care.
❌ We do not send the appointment reminder if:
There is declined consent recorded in the record (and there are no 'consent' codes that have been added since then).
In other words, we respect the latest consent/declined consent as available in the record, and in the absence of consent we will send the reminders.
How does Accurx Desktop check consent in EMIS?
How does Accurx Desktop check consent in EMIS?
Accurx Desktop checks for the following codes in the patient medical record in EMIS, to see whether a patient has opted in or out of SMS messages:
Consent given ✔️
Consent given for communication by short message service text messaging
SNOMED: 699237001
READ: 9ndP
Consent given to receive test results by short message service text messaging
SNOMED: 911361000000104
READ: 9ndP0
Consent declined ❌
Declined consent for short message service text messaging
SNOMED: 513631000000106
READ: 9ndQ
Declined consent to receive test results by short message service text messaging
SNOMED: 911401000000108
READ: 9ndQ0
How does Accurx Desktop check consent in SystmOne?
How does Accurx Desktop check consent in SystmOne?
In SystmOne, Accurx Desktop checks SMS consent status in the "Patients Details" ✏️ (instead of checking for SNOMED codes).
You can change SMS consent status for a patient in SystmOne by following the below steps:
Search and load the patient in SystmOne,
Select the "Administrative" tab on the left-hand side and select "Patient Details"
Select the "Record Contact Details" button and
Change the preferred contact method as per the patients preference
Then select the relevant consent as per the option below 👇
How does Accurx Desktop check consent in Vision?
How does Accurx Desktop check consent in Vision?
Accurx Desktop checks for the following codes in the patient medical record in Vision, to see whether a patient has opted in or out of SMS messages:
Consent given ✔️
Consent given for communication by short message service text messaging
READ: 9NdP
Consent given for communication by email
READ: 9NdS
Consent declined ❌
Declined consent for short message service text messaging
READ: 9NdQ
Declined consent for communication by email
READ: 9Ndy
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉