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Patient Triage: How to use Temporary Suspend for Patient Triage
Patient Triage: How to use Temporary Suspend for Patient Triage

How to disable Patient Triage temporarily to help with demand

John F avatar
Written by John F
Updated over a week ago

Temporary Suspending Patient Triage

If you don't currently have access to Patient Triage, click here to find out more and sign up for a free trial! πŸ‘¨β€βš•οΈπŸš‘

The Temporary Suspend feature can help practices manage demand and reduce the risk of your practice feeling overwhelmed. You can then choose the date and time you want Patient Triage to be enabled again.

(Please note that the maximum suspension period is 4 days.)

Note: Only Accurx users with 'Admin' status can customise Patient Triage settings.

Things to consider before temporarily disabling Patient Triage:

  • Seek advice on your workflows: Either from other practices through our online community or chat with the Accurx team at You can join our Facebook community here.

  • Informing patients: Consider putting a page on your website to educate patients on the appropriate use of online access, and to help manage their expectations.

  • Out of hours: Switching on 'Out of hours' will help manage patient demand on evenings and weekends without fully restricting access. You can see more details on how to manage your inbound here.

How to Temporarily Suspend Patient Triage

How to enable Temporary Suspend:

  1. Click on your initials on the Accurx toolbar > Patient Triage > Settings.

    Photo of Accurx toolbar with Patient triage option circled

  2. Scroll down to "Suspend Patient Triage"

    Photo of the suspend patient triage section

  3. Toggle "Suspend Patient Triage access" to on.

    Photo of suspend patient triage access toggled on.

  4. Set a resumption date and time (no longer than 4 days from when you switch it on), along with a reason for disabling.

    photo of the resume date section within patient triage settings

  5. Click "Save changes".

photo of the save changed button highlighted

How to suspend medical requests only

You have the option to disable medical requests but still allow for admin requests to be submitted. This is done by ticking the "Suspend medical request access only" box πŸ‘‡.

This article explains this in more detail: Temporary Suspend but allow admin requests.

Photo showing suspend medical request access only box ticked in settings

What your patients will see:

  • Patients will be informed that Patient Triage is temporarily unavailable and told when the link will be active again.

  • Patients will be prompted to use NHS 111 online, to find a local pharmacy or urgent treatment centre.

  • You can amend the wording of this message, this article explains how you can do this.

Photo shows what patients see when patient triage is temporarily unavailable

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. πŸ‘‰

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