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Temporary Suspend is a feature that allows Accurx admin users to disable the organisation's Patient Triage medical and admin requests for up to 4 days at a time.
There are a few options when using the Temporary Suspend feature 👇
Disable both medical and admin requests
Disable medical requests only. Patients will still be able to submit admin requests.
There is no feature to temporarily disable admin requests alone.
The suspension will temporarily override the out-of-hours settings of the Patient Triage form.
How to allow admin requests only
1) Click on your initials on the toolbar, then 'Patient Triage' as the screenshot shows.
2) Click on the 'Settings' tab on the left-hand side panel.
3) Scroll down to 'Suspend Patient Triage', click on 'Edit' and click the toggle to 'On' to enable Temporary Suspend.
To suspend medical requests only and allow patients to submit admin queries, ensure the 'Suspend medical request access only' box is ticked 👇
Then following this:
4) Set a resumption date & time (no longer than 4 days from when you switch it on), along with a reason for suspending.
5) Click 'Save changes'.
What your patients will see:
If the settings are set up via the steps above, patients will be informed that Patient Triage is temporarily unavailable, and shown when the link will be re-enabled. However, it will still let them submit an admin request
Patients will be prompted to use NHS 111 online or to find a local pharmacy or urgent treatment centre
Version 1: Temporary Suspend with 'Suspend medical request access only enabled' 👇 (Allowing admin requests)
Version 2: Temporary Disable for both medical and admin requests switched on 👇
Version 3: Temporary Suspend has not been switched on 👇
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉