🔔 If you don't currently have access to Patient Triage, click here to find out more and sign up for a free trial! 👨⚕️🚑
🔔 If you already use Patient Triage, why not learn more about Total Triage, a General Practice workflow in which patients provide information before being offered an appointment? 👩⚕️💫
Out-of-hours changes
We have changed how managing inbound works in Patient Triage! See below for how to manage these settings! ⚙️
There has been a change to the out-of-hours functionality you may be used to.
You are now able to individually set your working hours for each day of the week and Bank Holidays.
You can decide whether your Patient Triage form is open or closed for each day separately.
Opening Hours and Capping Requests
You can now set a daily limit for how many Patient Triage requests you can receive on a given day! 🎉
Please note: Only Accurx admins at your organisation will be able to amend the Patient Triage settings
Click on your initials on the toolbar, then 'Patient Triage' as the screenshot shows.
Click on the 'Settings' tab on the left-hand side panel.
Scroll down to 'Opening times & daily limits', and click the 'Edit' button.
You can now set your opening hours and daily limits for each day. To set a limit, you will need to switch on the 'Limit' toggle as shown below.
The message below is what the patients will see when they try to access the Patient Triage form once the cap has been reached. 👇
To block patients from submitting requests whilst you are outside of the form opening hours, you will need to ensure the 'Suspend patient requests while out of hours' toggle shown below is switched to 'Yes'.
If you would like patients to still be able to submit admin requests out of hours, you can then tick the 'Suspend medical request access only' box shown.
If you would only like medical requests to be included in your daily limit, you'll need to tick the 'Exclude admin requests from the limit' box highlighted below.
Make sure to click the 'Save changes' button when you're done!
FAQs
Reception Flow does count towards the limit. However, once the limit is reached, users will still be able to submit Reception Flow requests.
The limit does not apply to out-of-hours - it only applies to working hours.
This limit can include both medical and admin requests, or just medical (allowing patients to submit admin requests beyond the limit).
If you are closed on a given day, the limit will read N/A. If you are open, there can either be no limit, or it can be a discrete number you have chosen (between ≥1 and ≤9999).
Once the limit has been hit, no new patients will be able to access the form, and they will see a customisable message on the landing page of the form.
You can't have separate/multiple opening times during the day.
You can't split the open hours to create a lunch break or split the open hours.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉