Once Patient Triage is switched on for your practice, you can find your unique link under Manage My Practice > Getting Started - click 'Reveal your link' to get it. This link should then go on the practice website.

Where should the link go?

First, you'll need to review your current website, to identify all relevant access points to Patient Triage. For example, if you already have direct links to fit-notes, test results, and repeat prescriptions, you can add the Patient Triage link at each of these points.

Second, you need to think about one main prominent place - the more obvious, the easier for patients to find it! Here's a great example:

What should the website say?

Please note that reference to 'accuRx' should be avoided, to lessen the risk of patients mistakenly contacting accuRx directly.

We suggest keeping it very simple: a button or link which says 'Contact us online'.

If you would like to provide more information, here's some example text:

You can contact us about a medical, administrative or prescription issue by clicking HERE.

Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

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