accuRx Appointment Reminders is part of accuRx Plus - a premium set of features. Learn more about accuRx Plus, including how to get access here.

What are appointment reminders? ⏰

Appointment reminders are text messages which are automatically sent to patients to remind them about their upcoming appointment.

How does accuRx appointment reminders work? 💬

Once we switch this functionality on for a practice, they can choose which specific slot types in their appointment book should receive automated appointment reminder text messages. (They will be able to do this under the accuRx Manage Practice page).

Once the slot types are chosen, the little green accuRx toolbar will then start looking for those specific slot types in the appointment book and sending text messages automatically to patients booked into those slot types. The automatic text messages are sent to patients 1 working day before their appointment.

Practices can set up different reminder messages for different slot types. For example, a baby imms slot type can have a tailored message to remind patients about bringing the red book and a blood test slot type could also have a message to ask patients to bring blood forms.

Patients are also able to cancel their appointment via a unique link in their text message. This automatically removes the patient from the slot in EMIS/SystmOne.

Some features we're not currently working on but may in future:

  • Sending a confirmation text when a patient books an appointment

  • Sending a reminder text message 1 week before the appointment

  • Allowing patients to rebook their appointment from their text message

What set up is required? ⚙️

Not much! Once we switch on this functionality for a practice, they will be able to set up appointment reminders shortly after. We do not need to set up a gateway PC (one that needs switched on all of the time).

Some things to think about:

  • You will need to switch off any other systems that send automatic reminder text messages to patients 1 working day before their appointments.

  • The accuRx appointment reminder system is entirely dependent on slot types so you'll need to make sure your appointment book is set up for this. We do not currently read other appointment details such as location, clinician, session, rota type, slot type settings or slot flags.

    • ⚠️ For SystmOne practices with Shared Admin - if you can access the appointment books of other separate practices and you don't want to set up appointment reminders for those practices, you will need to ensure that you do not use the same slot types as those other practices.

One you have this functionality switched on, you can get started following this step-by-step guide or by watching this video. 📹

Other FAQs ❓

What about friends and family test?

This isn't something we support at the moment. However, you could create a survey using Google Forms or SurveyMonkey, and add a link to the survey to the appointment reminder text messages.

What about sending other messages in bulk?

accuRx has a Batch Messaging software too that can be used to send the same text message to up to 1,000 patients. This includes attaching SNOMED codes or documents to your text message or collecting structured information from a group of patients by sending Florey questionnaires to multiple patients at once! Find out more about accuRx Batch Messaging here.

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