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Accurx Web: How to send a message to a patient that they can respond to
Accurx Web: How to send a message to a patient that they can respond to

How to send a message that a patient can respond to (with text or photos) in Accurx Web

Satya R avatar
Written by Satya R
Updated over a week ago

Here are some step-by-step instructions on how to send a text message to a patient that allows them to respond. Patients can respond using a link that is sent to their mobile phone, and each link can only be used once.

How to request a response from a patient

  1. Log in to Accurx Web ( using NHSmail or your personal Accurx login. See here for more information.

  2. Search for a patient 👇

  3. Click the 'Message patient' button.

  4. Write your message, or use a pre-made message template.

  5. Tick the 'Allow patient response' box at the bottom, to the left of the blue 'Send' button.


  • Patients can respond with free text, and up to 5 files (including images) per message.

  • The maximum file size that a patient can submit is 7MB.

  • The file types supported are jpg, jpeg, gif, png, pdf, doc, and docx.

  • The patient has up to 7 days to respond to your message.


How does a patient respond to the SMS message?

The patient will receive a unique link in the message you send. To reply to your message, they click on the link which will take them to a webpage. They will then need to confirm their identity by entering their date of birth. Once this has been confirmed they can submit text or photo/file responses.

To see how this works, try sending a message to yourself using the test patient 😊

How am I notified when the patient responds?

When a patient replies, you will receive an email notification to the same NHS email address you use to log in to Accurx Web.

The email will contain a secure link to access the patient’s response and will open in a new tab. You will need to be logged in to Accurx Web for the reply to open.

Can someone else review patient responses if needed?

Currently, only the person requesting the response will receive the email notification and link to access the patient's response.

How are patient images stored?

When the patient replies, you can click to download or save the patient response, so that you can upload it into the patient’s medical record.

We also store images securely in line with information governance and security processes. Read more on Patient Photo: IG and Security.

If you have any questions, please don't hesitate to get in touch with the support team by clicking on the green chat bubble 👉

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