Patient safety is our top priority. Before launching Patient Triage, we ask that you read our template DPIA to highlight any risks your practice needs to be aware of. (As the data controller, when using Accurx, it is your responsibility to complete a DPIA, but we have completed some of this for you).
Here are some key things to be aware of when using Patient Triage. Please ensure that you have put in place a practice protocol for how to approach these considerations prior to launching Patient Triage on your website.
Patients might submit urgent medical issues, or inappropriate photos.
Despite being warned against this, we cannot guarantee this will not happen. The practice should have an agreed process for dealing with these.
Practices can control when patients can submit requests by using the Out of Hours and Temporarily Suspend functionality.
To learn how to use "Out of Hours" you can read this article here
To learn how to use "Temporary Suspend" you can read this article here
Anyone can submit a request
As above - because we have made Patient Triage easy for patients to access (no need for an app or an account), anyone can submit a request. If a patient has not passed verification of their identity, this will be displayed as 'Patient not found', and the onus is on the practice to confirm the patient’s identity. Be aware of the possibility of a fake request. For more info on how we verify patient identity, please click here.