Skip to main content
Patient Triage: Clinical Safety

Patient safety is our top priority - this article outlines clinical risks to consider when launching Patient Triage at your practice.

John F avatar
Written by John F
Updated over a week ago

Patient safety is our top priority.

Before launching Patient Triage, we ask that you read our template DPIA to highlight any risks your practice needs to be aware of. (As the data controller, when using Accurx, it is your responsibility to complete a DPIA, but we have completed some of this for you).

Here are some key things to be aware of when using Patient Triage. Please ensure that you have put in place a practice protocol for how to approach these considerations before launching Patient Triage on your website.

Patients might submit urgent medical issues or inappropriate photos.

Despite being warned against this, we cannot guarantee this will not happen. The practice should have an agreed process for dealing with these.

Practices can control when patients can submit requests by using the Out of Hours and Temporarily Suspend functionality.

Anyone can submit a request

As above - because we have made Patient Triage easy for patients to access (no need for an app or an account), anyone can submit a request.

If a patient has not passed verification of their identity, this will be displayed as 'Patient not found', and the responsibility is on the practice to confirm the patient’s identity. Be aware of the possibility of a fake request. For more info on how we verify patient identity, please click here.

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉

Did this answer your question?