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When submitting a medical request using Patient Triage, patients can choose to attach photos. This can help speed up the diagnosis, monitoring, and management of a patient's medical problem. The photo will come into the practice's Accurx inbox, attached to the patient's Patient Triage request.
What advice do patients get?
Submitting a photo is entirely optional for the patient, which means that implied consent is given when they choose to do so. Patients must understand the implications of sending in a photo, as per GMC guidance. As such, they cannot attach a photo without ticking a box to confirm that they understand and agree to the following:
Photos should not include intimate areas of the body (e.g. bottom, breasts, or genitals)
Photos may be seen by staff of all genders
Photos and files may be saved to your medical record
The screenshot below shows the exact page that patients will be shown 👇
How does a practice process the photo?
Patient photos come attached to their Patient Triage medical request, into your Accurx inbox. You can click on the link to view the photo in your browser just like photo responses!
To save both the text and photo response to the record, make sure that you tick the box next to 'Include attachments' and click 'Save to record'.
To only save the text and not the attachments, untick 'Include attachments' and click 'Save to Record'.
Despite advising patients not to submit sensitive images, there is still the possibility that they may do so. We advise that practices have their own processes in place to deal with intimate images, in particular those of children.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉