Patient safety is our top priority. Before launching Patient Triage, we ask that you read our template DPIA to highlight any risks you practice needs to be aware of. (As the data controller, when using AccuRx, it is your responsibility to complete a DPIA, but we have completed some of this for you 😃 )
Here are some key things to be aware of when using Patient Triage. Please ensure that you have put in place a practice protocol for how to approach these considerations prior to launching Patient Triage on your website.
Patients might submit urgent medical issues
Despite being warned against this, we cannot guarantee this will not happen.
Patients can submit requests through the form 24 hours a day, 7 days a week
As part of our agreement with the NHS, Patient Triage is available at all times.
Anyone can submit a request
Because we have made Patient Triage easy for patients to access (no need for an app or an account), anyone can submit a request, even if they are not registered at your practice. To reduce the risk, we make it mandatory for the patient to provide a valid phone number when submitting a request, so the practice can contact the patient.
Requests may not be from ‘verified’ patients
When the request indicates that a patient is ‘un-matched’, the onus is on the practice to confirm the patient’s identity. Be aware of the possibility of a fake request. For more info on how we verify patient identity, please click here.
You cannot reply to the beta version email
For the beta version, whereby requests come through to the practice email inbox, you cannot reply to the patient by replying to this email - replies to this email will only come through to an accuRx email account, and will not be seen by the patient.