🔔 If you don't currently have access to Patient Triage, click here to find out more and sign up for a free trial! 👨⚕️🚑
🔔 If you already use Patient Triage, why not learn more about Total Triage, a General Practice workflow in which patients provide information before being offered an appointment? 👩⚕️💫
What do patients submit?
When patients arrive on your Patient Triage landing page, they are given the following options 👇
Patients will be asked who the request is for following the selection of the request type 👇
Patients are then reminded that online consultations are only for non-emergencies and advised that the organisation may take up to 2 working days to respond. This can be amended (see our article on how to customise the wording on the form here.)
Patients must declare that they have no ‘red flag’ medical symptoms before they can continue. There are separate emergency warning signs for Adults and Children. 👇
Medical queries
For medical queries, patients are prompted to fill out the following information about their medical query:
Admin queries
For admin queries, patients are asked to select a type 👇
Patients are then asked a different set of questions depending on which admin query is selected...
Doctor's Letter:
Fit (sick) note:
Questions about a referral (update/status):
Repeat prescriptions:
Test results:
I need help with something else:
(All text boxes for both Medical and Admin queries have a character limit of 500, including spaces. They can upload a maximum of 5 images where prompted.)
Patient details
After filling in medical or admin request questions, patients are asked to submit their contact details 👇
Patients are asked to share how they'd prefer to be contacted ☎️
After their request has been submitted, they see a confirmation message on the screen 👇
(This message and the SMS message patients receive can be customised. Find out how to do this here.)
Patients will now see a reference ID on the confirmation page after submitting a Patient Triage request (as shown in the screenshot above).
If the organisation cannot find the request after searching the 'All' and 'Done' tabs in the Inbox, they can contact Accurx Support with the ref ID provided by the patient so we can help to locate this.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉