Patient triage is our online consultation solution that you can put on your website for patients to submit medical and admin queries to the organisation.

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What do patients submit?

When patients arrive on the 'Patient Triage' landing page, they are given the following options:

Patients are first reminded that online consultations are only for non-emergencies, and advised that the organisation may take up to 2 working days to respond however, this can be amended. See our article on how to customize the working on the form here. Patients must declare that they have no β€˜red flag’ medical symptoms before they can continue:

Medical queries

For medical queries, patients are prompted to fill out the following information in relation to their medical query:

(All text boxes for both Medical and Administrative queries have a character limit of 300 including spaces and, can upload a maximum of 5 images where prompted)

Administrative queries

For administrative queries, patients are asked to select a type:

Patient's are then asked a different set of questions depending on what admin query is selected.

Doctor's Letter:

Fit (sick) note:

Questions about a referral (update/status):

Repeat prescriptions:

Test results:

I need help with something else:

Patient details

After filling in medical or administrative request questions, patients are asked to submit their contact details:

Patients are asked to share how they prefer to be contacted:

They're also asked if they'd like to receive a confirmation text for the request:

After their request has been submitted, they receive this confirmation message:

(This message and the SMS message patients receive can be customised. Find out how to do this here)

If the patient has opted to receive a confirmation text, they will receive one:

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