Patient triage is our online consultation solution that you can put on your website for patients to submit medical and admin queries to the practice.
What do patients submit?
When patients arrive on the 'Patient Triage' landing page, they are given the following options:
Patients are first reminded that online consultations are only for non-emergencies, and advised that the practice may take up to 2 working days to respond however, this can be amended. See our article on how to customize the working on the form here. Patients must declare that they have no ‘red flag’ medical symptoms before they can continue:
For medical queries, patients complete a COVID screening:
They are then prompted to fill out the following information in relation to their medical query:
(All text boxes for both Medical and Administrative queries have a character limit of 300 including spaces and, can upload a maximum of 5 images where prompted)
For administrative queries, patients are asked to select a type:
Patient's are then asked a different set of questions depending on what admin query is selected.
Fit (sick) note:
Questions about a referral (update/status):
I need help with something else:
After filling in medical or administrative request questions, patients are asked to submit their contact details:
Patients are asked to share how they prefer to be contacted:
They're also asked if they'd like to receive a confirmation text for the request:
After their request has been submitted, they receive this confirmation message:
(This message and the SMS message patients receive can be customised. Find out how to do this here)
If the patient has opted to receive a confirmation text, they will receive one: