Is my personal or the practice email address used?

All outgoing emails are sent and received securely via This is a secure accuRx NHSMail account and the recipient will see they have received an email from this account. If the recipient responds, the respond will come back to your practice via the accuMail inbox.

Can I use my personal email to send emails via accuRx? 

No, all outgoing emails have a unique reference which is attached to the outgoing email, this allows us to track and match replies so the email is displayed back to the correct user via the toolbar.

Can I edit the subject field?

Currently, users can not edit the subject field. This is because the subject contains the patient’s NHS number, initials and a unique reference ID which allows replies to be matched back to the correct practice and patient.

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