Is my personal or the practice email address used?

All outgoing emails are sent and received securely via accurx.email@nhs.net. This is a secure accuRx NHSMail account and the recipient will see they have received an email from this account. Your personal or practice email is not used but all outgoing emails contain header information, stating the email has been sent on behalf of your named practice. 

Can I use my personal email to send emails via accuRx? 

No, all outgoing emails have a unique reference which is attached to the outgoing email, this allows us to track and match replies so the email is displayed back to the correct user via the toolbar.

Can I edit the subject field?

Currently, users can not edit the subject field. This is because the subject header displays the patient’s NHS number and initials and ensures that this is displayed to the recipient. We also attach a unique reference ID to the subject line when the email is sent via healthcare messenger as this allows accuRx to track and match replies so the email is displayed back to the correct patient record and user. 

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