Message GP practice is a feature of Accurx Web that allows you to send messages about a patient directly to their GP practice without having to look up any contact details.

Accurx Web is web-based, so you don’t need to install or download any software, and you can log-in using your or credentials from any mobile, tablet or desktop device.

How does it work?

  • Message GP practice lets you send messages about a patient to a patient's GP practice easily from either your mobile or desktop.

  • We use the Personal Demographics Service to identify the patient's GP practice.

  • 98% of GP practices in the country use Accurx, so we can get a message directly to them.
    NB: The Message GP practice feature will only be activated for you if ~98% of GP practices in the area have also activated it.

  • These messages will be sent to the Accurx inbox for the GP practice. They can be saved directly to the patient record in one-click, including attachments.

  • Everyone in the GP practice will receive a notification of a new message.

  • All responses come back to your NHS email address.

Steps to send a message with Message GP practice

Step by step guide on how to use Message GP practice, or watch the video below!

  1. Log into Accurx Web, using your or credentials. Enter the patient's NHS number and Date of birth and click 'πŸ”Ž'

  2. You should now be able to see more details about your patient, including the GP practice that the patient is registered with. We get this information from the Personal Demographics Service. If it's the wrong patient click 'Back'. If it's the correct patient click 'Message GP Practice'.

    *NB you can search the GP practice I to see the name and address of the GP practice.

  3. From here you can write out a message to the GP practice, or choose a pre-written template from the 'Templates' drop-down, then click 'Send'. You will also be able to attach any relevant documents to this message by selecting 'Attach file'.

  4. A log of the sent message will be recorded in the conversation above, it will tell you the delivery status of the message and give you the option to copy it if you needed to save it to your records.

    You'll also see that "Participants" has appeared on the right which indicates who is part of the conversation.

  5. If you need to see it again, you can view any previous conversations from the patient's profile page in "Recent Messages with..." underneath the message GP practice button.

How can I get access?

For more information on how to get access to Message GP practice, please contact

You can also chat with one of the Accurx team on our live chat if you have any questions or need any help. Just click the green message bubble in the bottom right-hand corner of this page. πŸ‘‰

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