If you have received a text from your clinician asking you to respond using a link, you should be able to use your phone to do this if you have internet access on your phone.

(Note: you won't be able to reply back to your clinician via text, you'll need to use the link highlighted in blue in the image above to reply.)

My text says something else
Your text might...ask you to complete a questionnaire (e.g. Asthma/COPD/COVID/Flu Vaccine survey) or it might have a document attached or it might ask you to join a video consultation, click here to find the right guide.

Please note that your response may not be reviewed immediately. Any urgent matter should be addressed by contacting your GP practice. If you are seriously unwell, call 111 or 999.

If you click on your unique link in your text, a web page in your internet browser on your phone should open. It should look like this: 👇

You will be asked to verify your identity by entering your date of birth.
Type in your date of birth and then select "Continue".😊

You are able to respond to your clinician by typing in the text box and attaching a photo or document if your clinician has asked you to. Note: you cannot upload an attachment larger than 5MB.

Once you have responded, click "Send" to send your response to your clinician. 🎉

Once your response has been submitted, you will receive a text to confirm this.

If you can't use your phone for any reason, you can also still use the link to respond on a computer, iPad or tablet. To do this, type your unique link from the text into the URL search bar of your internet browser.

Your unique link will start with florey.accurx.... and should look something like:

florey.accurx.com/eXaMpLe

As shown in the images below, when typing your unique link, please ensure you're not entering this in the search engine (as shown in red crosses). Please ensure you type your link in where the green arrows indicate. 👇

Once you've typed in the correct link and pressed "Enter" on your keyboard, you should see a screen that looks similar to the one below. 👇

If you see the screen above, you have reached the right place and you can follow the steps above as if you were using your phone! 😄

As your link is unique to you, this error most likely has shown because the link in the URL search bar doesn't exactly match the unique link in the text message. In this case, please double-check the link your clinician sent you in the text and that this matches exactly with the link in the typed URL at the top of the web page.

Hint: Sometimes "o" and "0" can look the same or even "i" and "1"

We're a software company providing NHS staff with tools to communicate with their patients and colleagues. We're currently used in over 95% of GP practices in the country.😁

If you've received a text with a link in it, this was sent to you individually by a staff member at a clinician practice (hint: the bottom of the text should tell you which practice). Your practice will have sent this to you as they'll require some information from you, and replying is really helpful as it might save an appointment, phone call or letter for both you and the practice. 😊

In legal terms, Accurx is the Data Processor, and your healthcare provider (ie. GP practice or hospital) is the Data Controller. What this means is that Accurx doesn't own any of your data and wouldn't pass it on to other companies or use it for other purposes like marketing.

Our security page details the accreditations and NHS digital guidelines that we follow, and links to our Data Processing Agreement and Privacy Policy.

Please contact your healthcare provider (ie. GP practice or hospital) for any medical questions. But for anything technical (ie. the link won't open), we're here to help. 😊 Please chat with us in the bottom right-hand corner. 👉