This article talks about a feature of our accuRx Chain toolbar for EMIS/S1 GP practices.
Florey Surveys is our tool for sending surveys to patients, which they can fill out and the responses fed back to you via the toolbar.
You can then save these responses directly to the record! (Some surveys even automatically save SNOMED codes relevant to the patient's response! 😊)
The current Florey Surveys that are available are:
If you prefer a video of how Florey works, we've got one here.
If you're a patient and have received a link, see these articles for help.
The example we have used for the purpose of this particular step-by-step guide is the Asthma Questionnaire. However, the other Florey Surveys work like this too.
Sending a questionnaire to a patient
Make sure you have both (1) EMIS/SystmOne and (2) the accuRx toolbar open, and select a patient (or a dummy patient if you want to give it a test for yourself).
Open up accuRx text messaging by clicking the message icon in the middle of the toolbar.
From the new Florey tab, you can see the available surveys.
See here for more details on unlocking the lifestyle surveys via CCG coverage of text costs.
Click the survey you'd like to send to the patient, e.g. "Asthma Questionnaire", and the text message will pre-fill (but feel free to edit it to make it more personalised!)
Click the big blue button "Send and save" and the message will be on its way to the patient!
Patients will receive a couple of extra texts if they have not completed the survey in the week following, before it times out at 7 days.
- Reminder 1, sent on day 3:
"You still need to complete your health questionnaire. This allows your practice to manage your health effectively and helps the NHS. You need internet on your phone (otherwise use a computer or contact reception). Please follow this link: (link generated here)"
- Reminder 2, sent on day 6:
"This is the last day for you to complete your health questionnaire before the link expires. You need internet on your phone (otherwise use a computer or contact reception). Please follow this link: (link generated here)"
Please note: the above reminders are worded for the asthma questionnaire. Similar reminders are sent for the other Florey Surveys with the exception of the COVID-19 Remote monitoring questionnaire (more details on that here).
Processing questionnaire responses
When a new response comes back from a patient, you will see a notification on the Inbox icon of your accuRx toolbar.
If you click on the notification you will be taken directly to the related message. Otherwise you can navigate from the Inbox and following the red notification dot to e.g. "Asthma Team".
When you click on "Asthma Team" you will be see all patients that have responded to that the Asthma questionnaire in the central pane. When you click on one of the cards, you can see their response in the right-hand pane (new responses will have a red notification next to their name).
Under the patient's response, is a big button "Save to Record" - click on this to save the responses to the record.
For some Florey Surveys, SNOMED codes will be automatically saved to the record!
Note: if you would like to add the free text comment that the patient wrote in the survey to the medical record, you will need to go back in and manually copy&paste this from the message.
If you have any questions or concerns, please just chat to us in the live chat in the bottom right and we'll be happy to help!