What is it?
Custom questionnaires allow you or members of your organisation to create your own questionnaires that can be sent via Batch Messaging and individual text messages on Accurx Desktop.
Where to find it?
To locate Custom Questionnaires go to Manage Organisation > Templates and Florey Questionnaires.
Click on Workspace Questionnaires 👉 Go to Custom Questionnaires
Following this, you will be on the page where you can create your own questionnaire 🎉
Custom Questionnaire steps
Add a Questionnaire name
Select 'Add question' to get started
Select a question type.
Always click 'Save and next' to move on to the next question.
Once you have added the questions, you can create an invite message
Next, create a confirmation message for the final page
Finally, assign the responses to a group
You can assign the responses to either questionnaire folders or Teams within the inbox. However, you can't currently assign them back to 'My Inbox'.
If you want a new team created please get in contact with Support either via our Help Centre or email support@accurx.com.
7. You now have the option to save the questionnaire for testing or publish it
We recommend saving it for testing and sending it to a test patient so that you can go through the flow and check for any errors before publishing it live to be sent to real patients.
Demo Guide
To watch a step-by-step video on how to make your own questionnaire, please click here to watch a short demo on our 👉 YouTube Channel
FAQs
How do free-text responses work in Custom Questionnaires?
How do free-text responses work in Custom Questionnaires?
Patients will be able to provide an answer up to 600 characters long.
(Please note: Free text answers cannot be automatically saved to record in batch messaging. Patient responses can be individually saved to record after review.)
Where do I send it to a test patient?
Where do I send it to a test patient?
Once it is saved as a draft you need to open the compose SMS page and you can search for your new questionnaire in the drop-down list.
Can I edit a Custom Questionnaire once it's published?
Can I edit a Custom Questionnaire once it's published?
Previously published Custom Questionnaires can be edited. You can also delete published questionnaires.
Can I edit existing questionnaires?
Can I edit existing questionnaires?
Not currently, if you have any feedback on our current questionnaires, please do let us know and we can feed this back to the clinical team.
Is there a character limit on the name/ question/ description/ answers?
Is there a character limit on the name/ question/ description/ answers?
Title: 250 characters
Question: 250 characters
Description: 1000 characters
Answers: 250 characters
Will patients receive reminders for Custom Questionnaires?
Will patients receive reminders for Custom Questionnaires?
We've decided to remove all reminders for the patient to complete Custom Questionnaires for now - we'll potentially add optional reminders in the future depending on user feedback.
Are Custom Questionnaires free?
Are Custom Questionnaires free?
Custom Questionnaires are part of the Florey Plus Module. More information about this can be found here - If you're interested in procuring please email partnerships@accurx.com.
Can I automatically save the responses to the record?
Can I automatically save the responses to the record?
Yes, you can do this in Batch Messaging. You just need to tick the box that says 'Save responses to the patient's record automatically' 👇
However, we suggest you do not automatically save to the record if the responses contain medical information as these need to be reviewed.
Questionnaires with free text answers cannot be automatically saved to record in batch messaging. Patient responses can be individually saved to record after review. The tick box option above will not show if you have selected a Custom Questionnaire with free-text questions.
What question types can I create for Custom Questionnaires?
What question types can I create for Custom Questionnaires?
Currently, you can only create multiple-choice (with one or many answers), measurement (height or weight) and free-text responses.
Blood Pressure or Pulse can be collected as a free-text response in Custom Questionnaires.
Can I create a Custom Questionnaire in Accurx Web?
Can I create a Custom Questionnaire in Accurx Web?
You cannot create florey questionnaires in Accurx Web.
Can the next question outcome be set depending on the patient's answer?
Can the next question outcome be set depending on the patient's answer?
When adding questions, you can not set up conditional logic to show follow-up questions based on previous responses.
Can I create a questionnaire to calculate scores?
Can I create a questionnaire to calculate scores?
Currently, the Custom Questionnaires feature doesn't support scoring question types.
A workaround to this for now: users can add a score in brackets beside each response and then clinicians can add up the scores based on responses once this is received as a workaround.
Are all the questions compulsory or can they be skipped?
Are all the questions compulsory or can they be skipped?
There are certain question types within Custom Questionnaires that are compulsory to answer and certain question types that are optional:
Compulsory:
Multiple-choice questions that allow patients to select only one answer
Height or weight question type
Optional:
Multiple-choice questions that allow patients to select multiple answers
Free text question type
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉