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Florey: How to use Florey questionnaires
Florey: How to use Florey questionnaires

Learn how to collect structured information from patients via SMS

John F avatar
Written by John F
Updated over a week ago

This article talks about a feature of our Accurx Desktop toolbar.

Note: If you're a patient and have received a link, see these articles for help.

Florey lets you send a pre-made survey to patients, which they can fill out and the responses are then fed back to you via the Accurx Desktop toolbar.

You can then save these responses directly to the record! Some surveys even automatically save relevant SNOMED codes! ๐Ÿ˜Š

Examples of some of the Florey Surveys that are available are:

  1. COVID-19 Remote Monitoring Questionnaire

  2. COVID-19 Triaging Questionnaire

  3. Asthma Questionnaire

  4. COPD Questionnaire-MRC

  5. Flu Vaccine Invite

  6. Alcohol Consumption Questionnaire - AUDIT-C*

  7. BMI Questionnaire*

  8. Smoking Questionnaire*

The example we have used for the purpose of this particular step-by-step guide is the Asthma Questionnaire. However, the other Florey Surveys work like this too.

๐Ÿ“น If you prefer a video of how Florey works, we've got one here.

Sending a questionnaire to a patient

Step 1:
Make sure you have both (1) EMIS/SystmOne and (2) the Accurx Desktop toolbar open, and select a patient (or a dummy patient if you want to give it a test for yourself).

Step 2:
Open up Message Patient by clicking the message icon in the middle of the toolbar.

Step 3:

Click in the search for a template or questionnaire field:

Then select the 'Florey Questionnaires' box, here you can see the available surveys.

You can also search for the Florey you are after by typing it's name ๐Ÿ‘

Step 4:
Click the survey you'd like to send to the patient, e.g. "Asthma Questionnaire", and the text message will pre-fill (but feel free to edit it to make it more personalised!)

Click the blue-button "Send now" and the message will be on its way to the patient!


Patients will receive a couple of extra texts if they have not completed the survey in the week following, before it times out at 7 days.

  • Reminder 1, sent on day 3:
    "You still need to complete your health questionnaire. This allows your practice to manage your health effectively and helps the NHS. You need internet on your phone (otherwise use a computer or contact reception). Please follow this link: (link generated here)"

  • Reminder 2, sent on day 6:
    "This is the last day for you to complete your health questionnaire before the link expires. You need internet on your phone (otherwise use a computer or contact reception). Please follow this link: (link generated here)"

Please note: the above reminders are worded for the asthma questionnaire. Similar reminders are sent for the other Florey Surveys with the exception of the COVID-19 Remote monitoring questionnaire (more details on that here).

Florey reminders do not save to the patient record.

Patient response

Processing questionnaire responses

Step 1:
When a new response comes back from a patient, you will see a notification on the Inbox icon of your Accurx Desktop toolbar.

Step 2:
Once you open the Inbox, you should navigate to the "Floreys" section and click on the Florey you want to view responses for (e.g. "Asthma Team". )

Step 3:
When you click on "Asthma Team" you will see all patients that have responded to the Asthma questionnaire in the central pane. When you click on one of the cards, you can see their response in the right-hand pane (new responses will have a red notification next to their name).

Step 4:
Under the patient's response, is a big button "Save to Record" - click on this to save the responses to the record.

For some Florey Surveys, SNOMED codes will be automatically saved to the record!

Note: if you would like to add the free text comment that the patient wrote in the survey to the medical record, you will need to go back in and manually copy&paste this from the message.

A video demo here of how to use Florey questionnaires:

If you have any questions or concerns, please just chat to us in the live chat in the bottom right and we'll be happy to help!

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