Please note: Only Accurx admins at the organisation/workspace can archive/unarchive users. (See how Accurx admins can make other users admins here)
How do I archive a user?
Click the settings icon on the toolbar and click 'Users' in the dropdown
This will take you to the 'Users' page, where you can see all user accounts in your organisation.
Find the user and select the 'Actions' dropdown, then 'Archive from workspace'. (If this is an admin user, you will need to 'Remove admin role' first, before you archive them)
Please note: When a user is archived from an organisation and they have scheduled messages that have 'Allow response' enabled, the patient responses received after they have been archived will be redirected to the inbox of the most recently active Accurx admin.
How do I unarchive someone?
The 'Archived' tab within the 'Users' page displays the organisation's/workspace's archived users. To undo the archive, find the user and click 'Unarchive'. The user will then appear in the approved list of users again.
If you need further assistance, you can click on the top right-hand corner question mark to get access to our Help centre with all our articles or contact our user support team. You can also submit your feedback here 😊