To enhance security across all Accurx services, we’re automatically archiving user accounts that have been inactive for six months or more.
This ongoing monthly process helps reduce security risks associated with dormant accounts and supports teams in managing their active users more effectively.
What does being archived mean?
When your account is archived, you are removed from all your current Accurx workspaces. This means you won't be able to collaborate with colleagues or send messages to patients or other clinicians until you successfully rejoin a workspace.
Why are we implementing this?
Inactive accounts pose a common security risk for technology services.
By proactively reducing the number of dormant accounts, we are:
Reducing the risk of security compromise.
Helping your teams ensure that only active staff who are currently using Accurx retain access to their accounts.
The Archiving Process
Users who haven't been active in Accurx for over six months will follow a three-step process 👇
Step | Detail |
1. Notification | The user receives an email letting them know they need to log into Accurx to keep access to their account. They are given a 7-day deadline to log in. |
2. Action Period | The user has 7 days from the time of the notification to log into Accurx and retain full access. Logging in during this period confirms the user is active and cancels the archive action. |
3. Archive | If the user does not log in within the 7-day period, their account will be automatically archived from all current workspaces. Archived users will receive an email letting them know their account has been archived. |
Reactivating an Archived Account
If your account is archived, you can easily reactivate your account by logging back into Accurx and following these steps 👇
Log in to Accurx: Log back in using your credentials.
Request to Rejoin: You'll need to request to rejoin your workspace(s) by searching for the workspace name after logging in.
Admin Approval: Your request must be approved by the Admin of the workspace before you regain access.
⚠️ Note: Generic Accurx accounts will be affected, but these accounts should not be reactivated.
Generic accounts are against both our Terms of Service and our Acceptable Use Policy. Each user should only log in with their own individual email address.
Your Team's Role (For Admins)
While this automated process helps manage inactive users, it’s still essential for teams to manually archive users who have left the organisation or no longer need access to Accurx. This ensures immediate removal of access for leavers.
For detailed steps on how to archive users manually, please refer to the following articles 👇
Frequently Asked Questions
Who exactly is affected by this process?
Who exactly is affected by this process?
Any user account that has had no activity in Accurx for a continuous period of six months or more will be flagged for archiving.
If my account is archived, does that delete my data or messages?
If my account is archived, does that delete my data or messages?
No. Archiving an account means you are removed from all your current Accurx workspaces, which restricts your access to the platform. Your historical messages and data are not deleted. They remain secured within Accurx, linked to your account, and will become accessible again once your account is reactivated and you are approved to rejoin a workspace.
Does this automatic archiving replace our team's need to archive leavers manually?
Does this automatic archiving replace our team's need to archive leavers manually?
No. This automated process handles long-term inactive accounts. It remains crucial for your team's compliance and immediate security to manually archive any user who has left your organisation or changed roles and no longer requires access to Accurx.
Does this process apply to generic accounts?
Does this process apply to generic accounts?
Yes, these accounts may also be archived automatically if they’ve been inactive.
However, generic accounts are not supported and go against our Terms of Service and our Acceptable Use Policy
Each Accurx user should have their own individual NHS email address and should not attempt to reactivate or use a shared account.
If your organisation has been using a generic Accurx account, please ensure all users are set up with their own individual accounts instead.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉