This article talks about a feature of accuRx Chain, our toolbar for EMIS/SystmOne.
Pathways allows you to schedule a series of messages for a patient.
To send a pathway open a patient in EMIS and click the Chain SMS icon like you would for a normal text message.
Next to 'Template', click 'Pathway'
Then select the pathway you wish to send:
Once selected, you can edit the text messages or the date the message is scheduled to arrive if you wish to.
For messages scheduled in the future, we will always check the patient's details to make sure they are still registered at the practice and their details have not changed. If a patient has died or moved we will automatically cancel any future messages to that patient.
If you wish to you can cancel scheduled messages by going to your toolbar menu, clicking 'Manage Practice' and then 'Delayed Messages'. Just click cancel next to the message you wish to cancel.
Currently you can't make your own custom pathways but we hope to add this feature in future! 🙂