accuRx Chain: Managing responses with the Inbox

Guides to using the Chain Inbox to manage different types of incoming messages and notifications

Annie Hoagland avatar accuRx Support avatar Elena Cellitti avatar +3
12 articles in this collection
Written by Annie Hoagland, accuRx Support, Elena Cellitti and 3 others

How the Chain inbox works

An overview of the new Chain inbox and how you can use it to manage responses
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated this week

Chain inbox Video guides

Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

How to manage your own patient responses in the Chain Inbox

Where to view your own patient replies to texts (including photos) and what happens when you are away
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago

How to monitor all practice responses in the Chain Inbox

Where to see all practice responses so you know that nothing is being missed
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago

How to manage Florey responses in the Chain inbox

What Inbox teams are and how to join/leave these teams
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago

How to manage failed SMS messages in the Chain inbox

Understanding failed SMS messages and notifications
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago

How do I get notified about patient replies to SMS messages, Florey responses & Failed SMS messages?

Default notification settings on your accuRx toolbar appear and how to change how you are notified about responses
Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

How can I keep my inbox tidy? (Mark as "done")

When you are done with a message, mark it as "Done" (you can still find this in the "Done" folder)
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago

Inbox: How to mark a conversation as urgent

Learn how to mark a conversation as urgent, what will happen when you do, and how to get the most from this feature.
Matt Grannell avatar
Written by Matt Grannell
Updated this week

How can I assign a message to a colleague?

Need a teammate to take a look at a message? Assign them a message to bring it to their attention!
accuRx Support avatar
Written by accuRx Support
Updated over a week ago

How to manage who is in what team

How you can see and manage who is part of each team in your accuRx Inbox
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated this week

How to view previous patient messages and delivery status

Where to find a patient’s previous SMS history and delivery status
Elena Cellitti avatar
Written by Elena Cellitti
Updated over a week ago