Smart Conversation Topics (SCT) – Instructions for Use
Instructions for use version: 1.0
Date of issue: 19/10/2026
Device Identification
Device name: Smart Conversation Topics (SCT)
Manufacturer: Accurx Ltd
Manufacturer address: 7 Curtain Road, Shoreditch, London, EC2A 3LT, United Kingdom
Manufacturer email: support@accurx.com
Intended Purpose
The Smart Conversation Topics (SCT) device is intended for use in primary care, as part of the patient triage pathway. The software generates short summaries of patient medical requests for healthcare staff, which they may use to prioritise the order in which they review the full patient requests.
Intended Users
The device is intended to be used by trained healthcare professionals in primary care settings.
Intended Patient Population
The intended patient population are patients in primary care settings.
Indications
The device is indicated for use in primary care settings.
Contraindications
The device is contraindicated for use by patients requiring urgent medical assistance.
Expected Clinical Benefits
Smart Conversation Topics provides the following intended clinical benefit:
To generate short summaries of patient medical requests for healthcare staff, which they may use to prioritise the order in which they review the full patient requests
Summary of Safety and Performance Characteristics
Key safety and performance results from the pre-market Clinical Performance Evaluation:
Clinical Safety | Result |
Inappropriate de-prioritisation – SCT could reasonably result in HCP inappropriately de-prioritising when to review a patient request. | 0% |
Hallucinations: – SCTs that introduce hallucinated information. – Hallucinations that could reasonably result in patient harm.
|
2.7% 0%
|
Clinical Performance | Result |
Supporting Prioritisation | 97.5% |
Readability and Language | 86.7% |
Residual Risks
All residual risks related to the device have been reduced as far as reasonably possible and to acceptable levels through implemented risk control measures.
The device does not replace professional clinical judgement.
⚠️ Warnings
The device uses generative AI, which may result in errors or inappropriate summaries.
Precautions
This software summarises patient triage requests to support prioritising the order in which to review full patient requests. It does not replace the clinical judgement of the triaging healthcare professional.
Do not base diagnostic or management decisions on the SCT.
Do not use the device for urgent medical queries.
System Requirements
The following are required to access the STQs device:
Healthcare staff:
Internet connectivity
A modern web browser (e.g. Chrome) or an up-to-date version of the Accurx Toolbar is required to access the device outputs in the Accurx Inbox. More information on system requirements to run the Accurx Toolbar can be found here.
Compliance with minimum IT security standards, including protection against unauthorised access.
Serious Incident Reporting
Users should report any serious incident that has occurred in relation to the device to the manufacturer and to the UK competent authority.
Manufacturer: Contact support@accurx.com or use the in-product Report feedback tool.
United Kingdom competent authority: the Medicines and Healthcare products Regulatory Agency (MHRA), via the Yellow Card scheme (yellowcard.mhra.gov.uk).
Operating Instructions
Healthcare staff instructions:
Access outputs: the healthcare professional may view the device output within the conversation list and within the patient header when a conversation is open for medical requests only.
Triage: use the smart conversation topics to help prioritise the order in which you review the full patient medical triage requests. Do not make triage, diagnostic or management decisions on the sole basis of smart conversation topics.
Review: Review the patient's full medical request before acting upon them using professional clinical judgement.
Record keeping: Conversation topics are not intended to be saved to the medical record or prescriptions. Verify all content before it is copied or transferred into medical records or prescriptions; do not copy or transfer unverified content.
Paper Copy
Email Accurx Support at support@accurx.com if you require a paper copy of the Instructions for Use.
Smart Conversation Topics (SCT) – Product Label
Product label version: 1.1
Date of issue: 20/10/2026
Device Identification
Device name: Smart Conversation Topics (SCT)
Type: Class I - UK MDR 2002
UDI: 01050569305000168012v4.1.0-df1dcd04
Date of software version: 07/10/2026
Manufacturer Information
Manufacturer: Accurx Ltd
Manufacturer address: 7 Curtain Road, Shoreditch, London, EC2A 3LT, United Kingdom
Manufacturer email: support@accurx.com
Intended Purpose
The Smart Conversation Topics (SCT) device is intended for use in primary care, as part of the patient triage pathway. The software generates short summaries of patient medical requests for healthcare staff, which they may use to prioritise the order in which they review the full patient requests.
⚠️ Warnings
The device uses generative AI, which may result in errors or inappropriate summaries.
Precautions
This software summarises patient triage requests to support prioritising the order in which to review full patient requests. It does not replace the clinical judgement of the triaging healthcare professional.
Do not base diagnostic or management decisions on the SCT.
Do not use the device for urgent medical queries.
Instructions For Use
Available electronically above. Please email Accurx Support at support@accurx.com if you require a paper copy of the Instructions for Use.