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Batch Messaging: What is Likely-to-fail?
Batch Messaging: What is Likely-to-fail?

This article explains what likely-to-fail means in Batch Messaging

Moreen avatar
Written by Moreen
Updated over a week ago

To send a batch message with Accurx, you will need to create a CSV file with a list of patients.

Once you have prepared your CSV, click "Upload a CSV" and you'll be able to select the file from your computer to upload. πŸ“

Once you've uploaded your patient list, you will see a page of which patients were accepted and those that weren't. You can download the list to view the reasons. πŸ‘‡

What is Likely-to-fail?

  • A number is unlikely to reach the patient and will end up in the failed folder in your organisation's inbox

  • The reason a number can fail is due to a number of reasons πŸ™… (You can read more about the reasons in this article)

    • The number is invalid β›”

    • The phone is turned off πŸ“΄

    • The phone is out of signal πŸ“Ά

    • The phone memory is full πŸ”‹

    • The mobile network is having issues πŸ“‘

How do you know a message is likely-to-fail?

  • If a number has failed the last time it was messaged, there is >90% chance it will fail next time

  • The more a phone number has been messaged and the more times it has failed, the less likely it is that the phone number will succeed

What can I do in the future to make sure messages aren’t likely to fail?

  • Make sure to update their phone number in the records πŸ“²

  • We don’t save phone numbers if you update them using Accurx Desktop

    • You will need to update the phone number in the patient records in EMIS/SystmOne

I’m trying to send a Batch Message to a patient but it won’t let me as it is likely to fail. What can I do as I still want to send the message to the patient?

  • You can send the patient an individual SMS via the Compose a Message page if you still want to message them and it will not block you from messaging the patient if you wish to do so.

  • If you want to contact the patient but now don’t have confidence in the number. you can try to:

    • Email them if they have an email address βœ‰οΈ

    • Call them if you have another phone number ☎️

What happens if the number fails and then I message it successfully?

  • If the last time a number was messaged it succeeded it will be treated as a good number and can be messaged until it fails again. This will not be marked as likely-to-fail anymore. πŸŽ‰

You can also chat with one of the Accurx team on our live chat if you have any questions or need any help. Just click the green message bubble in the bottom right-hand corner of this page. πŸ‘‰

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