What is likely to fail?
A number that is unlikely to reach the patient and will end up in the failed folder in your organisation inbox
The reason a number can fail is due to a number of reasons 🙅 (You can read more about the reasons in this article)
The number is invalid ⛔
The phone is turned off 📴
The phone is out of signal 📶
The phone memory is full 🔋
The mobile network is having issues 📡
What does the message look like?
The warning message that will display if an SMS is likely to fail is shown below 👇
How do you know a message is likely to fail?
If a number has failed the last time it was messaged, there is >90% chance it will fail next time
The more a phone number has been messaged and the more times it has failed, the less likely it is that the phone number will succeed
What can I do in the future to make sure messages aren’t likely to fail?
Make sure to update their phone number in the records 📲
We don’t save phone numbers if you update them using Accurx Desktop
You will need to update the phone number in the patient records in EMIS/SystmOne
I’m trying to send a message to a patient but it won’t let me as it is likely to fail. What can I do as I still want to send the message to the patient?
You can send the patient an individual SMS if you still want to message them and it will not block you from messaging the patient if you wish to do so.
If you want to contact the patient but now don’t have confidence in the number, you can try to:
Email them if they have an email address. ✉️
Call them if you have another phone number and ask for an updated mobile number. ☎️
What happens if the number fails and then I message it successfully?
If the last time a number was messaged it succeeded it will be treated as a good number and can be messaged until it fails again. This will not be marked as likely to fail anymore. 🎉
You can also chat with one of the Accurx team on our live chat if you have any questions or need any help. Just click the green message bubble in the bottom right-hand corner of this page. 👉