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Accurx Plus: Patient Triage
Patient Triage: What to do in an outage
Patient Triage: What to do in an outage
Helen avatar
Written by Helen
Updated over a week ago

It's rare, but we occasionally have incidents where our Accurx <> EMIS/SystmOne connection breaks down ๐Ÿ™

In a case where you can't use the Accurx toolbar, here's a couple of things you can do to assure that your Patient Triage requests don't get missed.

Suspending Patient Triage

You don't need access to the toolbar in order to pause inbound requests. In order to access your Patient triage settings, you can...

  1. Click this link: (๐Ÿ’กadd this to your bookmarks for future use!)

  2. Log in using your username and password.

  3. Choose the organisation you want to access the settings of.

  4. Click the Patient Triage settings button.

  5. Scroll to the very bottom of the settings page.

  6. Follow steps 3-5 of this article ๐Ÿ‘‡

Check for urgent requests

You may want to check if any patient have submitted urgent requests in this time.

You can access your To Assign inbox to check for any urgent requests over on our browser-based product at

See more info on how to use Accurx Web here.

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