It's rare, but we occasionally have incidents where our Accurx <> EMIS/SystmOne connection breaks down 🙁
In a case where you can't use the Accurx toolbar, here's a couple of things you can do to assure that your Patient Triage requests don't get missed.
Suspending Patient Triage
You don't need access to the toolbar in order to pause inbound requests. In order to access your Patient triage settings, you can...
Click this link: web.accurx.com/practices (💡add this to your bookmarks for future use!)
Log in using your username and password.
Choose the organisation you want to access the settings of.
Click the Patient Triage settings button.
Scroll to the very bottom of the settings page.
Follow steps 3-5 of this article 👇
Check for urgent requests
You may want to check if any patient have submitted urgent requests in this time.
You can access your To Assign inbox to check for any urgent requests over on our browser-based product at web.accurx.com.
See more info on how to use Accurx Web here.