Why you might want to email a patient using Accurx?
Some patients prefer receiving communication via email rather than SMS, particularly if they don't have a smartphone or prefer viewing documents on their computers.
There is no word limit so you can write longer messages to patients if you need to and it helps control your SMS costs.
It saves the communication automatically to the patient record.
How to email a patient
Click the "Message" icon in your Accurx Desktop toolbar:
You should see the patient's details have come through to Accurx Desktop.
Click the "Mobile" drop-down next to the patient's contact details, and choose "Email":
Choose what to write in your message - you can simply free text in the box near the bottom, or you can add a pre-written template.
Then you can send your email when you're ready by clicking the "send now" button. If you do not want to save it to record, make sure you uncheck the "Save to record" box.
This an example of what it looks like in the patient's record 👇
Snomed codes:
Declined consent for communication by email: 835231000000104
Consent given for email: 705025004
What will the patients see?
Example of sending them an email instead of an SMS:
Example of sending them an email when checking the "allow patient to respond" box:
FAQ
Can a patient reply?
You will only receive patient replies if you check the 'Allow patient to respond" box. They will be able to respond with text or photos. Patients can then reply via a response link similar to SMS.
If a patient tries to respond directly via email, they will receive an automated reply stating: "Please DO NOT reply to this email address as it will NOT be delivered to your practice."
Can I use Templates/Pathways/Floreys/Video invitations with this?
Yes, you can use all the current message patient functionality but instead of sending them an SMS, you can send an email instead.
What email service is used?
Emails are sent via NHSmail (but bear in mind the recipients will be patients who will likely have emails such as Gmail, Hotmail, etc).
If you've got any questions about Accurx Desktop for Community Healthcare, please do get in contact - you can chat with us via the bubble in the bottom right corner of this page! 🙂