Accurx

How to send a video consultation invite

Video consultations are now part of compose, so there's no longer a separate video button.

Open a new message or reply to a patient in Accurx Desktop.

- Open a new message or reply to a patient in Accurx Desktop.

Click the more options button, then video consultation

- Click the more options button, then video consultation

Please note: Video consultation invites can't be scheduled. If your message already has a scheduled send time, the Video consultation option will be greyed out. Remove the schedule so the message sends straight away, and the option will be available again 👍

Feel free to edit the message, then click 'Send' when you're ready 🎉

- Feel free to edit the message, then click 'Send' when you're ready 🎉

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Joining the video consultation 📹

Once you've sent the message, you'll find the video consultation in the conversation thread in your Inbox. Click Join video consultation to open the call in a new browser tab, or Copy link if you need to share it another way - for example with a colleague.

You (and your patient) will need a camera, a microphone (or headset), and a supported browser - see our <a href="https://support.accurx.com/en/articles/768572">technical requirements article</a> for full details.

If you're seeing any errors, <a href="https://support.accurx.com/en/articles/768425">this article</a> will help you quickly troubleshoot. 😊

Can I start or join a video consultation from my phone? Not at the moment - as a healthcare professional, you can only start and join a video consultation from a computer. Your patient can join the call from any device, including their smartphone.

Is it secure and IG compliant? ​<a href="https://support.accurx.com/en/articles/768883">Yes, you can see more about all our IG compliance and security here.</a>

What devices can I use it on? You can use it on a desktop/laptop if you have a webcam and microphone. <a href="https://support.accurx.com/en/articles/768572">For more info on network requirements see here.</a>

When does the video consultation link expire?

The link for a video consultation is active for 24 hours. We recommend sending the link just before the consultation starts.

What happens when a patient responds to the SMS/email?

The patient will get an automated response saying that they won't get a reply to their SMS/email.

Can they open the link on a tablet or computer?'

Yes! As long as the device has both an internet connection and the ability to receive emails.

Why is the video consultation option greyed out?

The video consultation option is greyed out when a scheduled send time has been applied to your message, because video consultation invites can't be scheduled. To fix this, remove the scheduled send time from the message, and the Video consultation option will become available again. The video consultation link is active for 24 hours, so we recommend sending it just before the consultation starts.

If you have any further questions or feedback, please get in touch with our support team using the message bubble in the bottom right-hand corner of this page 👉

You can add a video consultation link to any message you send from Accurx Desktop - no separate app or login needed for you or your patient.

Accurx Desktop: How to do a video consultation

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Accurx Desktop: How to do a video consultation

How to send a video consultation invite

Joining the video consultation 📹

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