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Supporting practices with products FAQs

This article answers FAQs regarding what implementation training and support Accurx offer practices where Accurx Plus has been procured

Brooke Roberts avatar
Written by Brooke Roberts
Updated over a week ago

How can accounts support practices throughout the Implementation period - What training resources can you share with practices, as a commissioning body?

  • There are a variety of ways that you can support your practices with the Implementation of any Accurx product, this can include:

    • Email - Letting practices know via your current communication channels what products they have access to. This could be a newsletter or general email updates

    • Define a ‘Go Live’ date - we have found that practices often find it helpful to have a clear deadline of when they need to have started using all new products. If you can define a ‘Go Live’ date ahead of the implementation period, we find there is often an increase in adoption.

    • Online - Share details on your internal web pages

    • Speaking opportunities - Inviting Accurx to a Practice Managers meeting. This is a fast and effective way to make sure all practices know what they currently can use and ask any questions

    • Share Accurx training resources:

    • Train the Trainer sessions - you have access to 2 Train the Trainer sessions during your implementation period. Make sure to get those booked in and encourage anyone involved in digital support to attend, this could be your GPIT leads, CSU Teams or Business Analysts.

What is an implementation period?

How can I get training support for my CSU or GPIT leads?

  • Train the Trainer sessions - you have access to 2 Train the Trainer sessions during your implementation period. Make sure to get those booked in and encourage anyone involved in digital support to attend, this could be your GPIT leads, CSU Teams or Business Analysts.

  • The Train the Trainer sessions are designed to help those teaching others to use Accurx products, and will take you through each product step by step. These are bespoke sessions, and can focus on specific subject areas or simply the fundamentals of Accurx.

  • To book these email your dedicated Account Manager or email customer.success@Accurx.com

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