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Patient Triage: Allowing admin requests using temporary suspend
Patient Triage: Allowing admin requests using temporary suspend

The functionality to customise when using Temporary Suspend with Patient Triage to only allow admin requests

Kei avatar
Written by Kei
Updated over a week ago

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How to allow admin requests

This feature works similarly to our "Temporary Suspend" feature.

To enable this:

1) Go into Patient Triage and click on "Settings" πŸ‘‡

2) Then scroll down to "Suspend Patient Triage" and click the toggle to enable this. Here you will see where it says "Suspend medical request access only" πŸ‘‡

Then following this:

3) Set a resumption date & time (no longer than 4 days from when you switch it on), along with a reason for suspending.

4) Click "Save changes"

What your patients will see:

  • Patients will be informed that Patient Triage is temporarily unavailable, and shown when the link will be re-enabled. However, it will still let them submit an admin request.

  • Patients will be prompted to use NHS 111 online or to find a local pharmacy or urgent treatment centre

    Version 1: Temporarily disable with Disable Medical Request Access Only enabled πŸ‘‡ (Allowing admin requests)

    Version 2: Temporary Disable switched on πŸ‘‡

    Version 3: No temporary disable has been switched on πŸ‘‡

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. πŸ‘‰

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