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How to allow admin requests
This feature works similarly to our "Temporary Suspend" feature.
To enable this:
1) Go into Patient Triage and click on "Settings" 👇
2) Then scroll down to "Suspend Patient Triage" and click the toggle to enable this. Here you will see where it says "Suspend medical request access only" 👇
Then following this:
3) Set a resumption date & time (no longer than 4 days from when you switch it on), along with a reason for suspending.
4) Click "Save changes"
What your patients will see:
Patients will be informed that Patient Triage is temporarily unavailable, and shown when the link will be re-enabled. However, it will still let them submit an admin request.
Patients will be prompted to use NHS 111 online or to find a local pharmacy or urgent treatment centre
Version 1: Temporarily disable with Disable Medical Request Access Only enabled 👇 (Allowing admin requests)
Version 2: Temporary Disable switched on 👇
Version 3: No temporary disable has been switched on 👇
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉