Accurx Appointment Reminders is part of Accurx Plus - a premium tier of Accurx Desktop. Learn more about Accurx Plus, including how to get access here.
Appointment Reminders allows you to set up automated messages to remind patients about upcoming appointments. They currently do not save to the medical record.
You'll notice you now have the option for Sent Reminders within the Appointment Reminders set-up page (shown below). This will show a list of all of the appointment reminders that have been sent out.
On this page, you are able to see the patient's name and NHS number, the appointment time and date, and the status of the reminder. You are also able to search for a patients name or NHS number and filter this view for the following options:
You'll also notice there is now a tab called Cancelled. This will show a list of the patients who have cancelled their appointment via the cancellation link sent in the appointment reminder. When a patient uses this link to cancel, they will be automatically removed from their appointment in EMIS/SystmOne.
This table will show you the patient's details and the time and date of the appointment cancelled. 👍
Learn more about Accurx Appointment Reminders and how to set them up at your practice 👉 here.
My patient says they haven't received a reminder
My patient says they haven't received a reminder
Have you made any recent changes to the slot type?
This would have to be exactly what is shown in the template under the 'Manage Templates' section. We queue reminders to go out 24 hours before so might not have picked up these changes.
Were any changes made to the slot type in the appointment book after the appointment was booked?
We queue reminders to go out 24 hours before so might not have picked up these changes.