Accurx Appointment Reminders allows organisations to send automated text messages to patients to remind them about upcoming appointments.
All automated text reminders contain a unique link which patients can use to cancel their appointment up until 1 hour before the appointment.
When a patient uses this link to cancel, they will be automatically removed from their appointment in EMIS/SystmOne.
What do patients see once they click on the link?
When a patient clicks on their unique link or visit their link on any device with access to the internet, they will be asked to confirm their identity by entering their date of birth. Once they have entered their date of birth, they will be taken to a screen where they can cancel their appointment 👇 They will be asked for the reason they are cancelling the appointment.
Once they have cancelled their appointment using their unique link, they will receive a text confirming this 👇
What does the organisation see?
The patient will automatically be removed from the appointment in EMIS/SystmOne.
You will be notified of any patient appointment cancellation in the Appt Cancellation inbox 👇
If you do not want to be notified of patient appointment cancellations, you can easily turn off the notifications for this inbox.
You will also be able to see which patients have cancelled their appointments within the "Appointment reminders" section of the Manage Organisation page 👇
Failed appointment cancellations
In very rare cases, appointment cancellations may not be removed from the appointment automatically. In this case, you will receive a message in the inbox to inform you that you will need to cancel the appointment manually.
Can appointment cancellations be auto-saved to patient records?
Can appointment cancellations be auto-saved to patient records?
No, we've had a lot of feedback from clinicians that they're struggling to find information that is clinically relevant when looking at a patient's medical record. You can see an audit trail of all sent reminders under your Initials >> Manage Organisation >> Appointment Reminders >> All Sent Reminders
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉