[This feature is being released in stages - if you do not see it yet, please wait a few days so we can manage volume].

You can now choose to send video consultation links either via SMS or email in ChainSMS.

To choose how the video consultation message will be sent, simply select either "Phone" or "Email" from the toggle to the right of patient's contact input field.

Currently we do not pull the email address of the patient or consent codes for emailing from the medical record. It is up to you to decide with the individual you are having the video consultation with if you would like to email them and what email address to send to.

It is also important to note that emailing does not allow for verified delivery statues. The only thing we can report on is "Sent" - so after you send a message you may see "Sent" but the email has not been received. This may be due to sensitive email filters which mean the message ends up in a "Spam" folder, so it's important to consider checking these.

accuRx emails can be replied to, but patients are discouraged to do so. If a reply comes back, it will be sent to accuRx and our in-house clinical team will monitor this.

Did this answer your question?