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The wrong patient is showing on Accurx Desktop (EMIS)
The wrong patient is showing on Accurx Desktop (EMIS)

What to do when Accurx Desktop picks up the wrong patient from EMIS

Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

If Accurx Desktop shows a different patient to the one you have selected in EMIS, it is likely that Accurx Desktop is pulling through information from a patient previously selected in a crashed EMIS. This crashed EMIS process may still be running but not visibly on your screen. To resolve this:

  1. Go to your Task Manager (Control+Alt+Delete)

  2. Select Task Manager

  3. Click on 'Processes'

  4. Select any visible EMIS processes

  5. Right click and click 'End Process' or 'End Task'

If the problem still isn't solved when you reopen EMIS, we'd recommend completely restarting your computer. This should clear any crashed EMIS processes that aren't visible to your account.

If you are still experiencing problems please use our chat service in the bottom right hand corner of the screen. 😊

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