For IT Managers and IT Providers: Please also see the Network Requirements section in Installation Guide (for IT Professionals) for domains that may need to allow list in your firewall configuration.
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If when logging in, resetting your password or managing your organisation's account you see an error message like the following:

it is likely because your computer is not being allowed to access the Accurx Desktop website by a firewall on your network.
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To resolve this, please could you send this article and a screenshot to your IT Manager or IT Provider and ask them to configure the firewall so that it does not block our website.