Live Chat
Contacting us via our live chat function guarantees a much speedier response! We aim to get back to you within less than 5 minutes! However, we never compromise on quality which is why we have achieved a high level of customer service satisfaction of over 95%!
When can I get in touch via live chat?
Our User Support Team are available on live chat during the following times:
Monday to Friday 8am to 8pm.
Saturdays 9am to 5pm.
Sundays/ Bank Holidays 9am - 1pm.
Here are our revised hours for Support over the holiday period:
Monday 23rd December : 8am - 8pm
Tuesday 24th December (Christmas Eve) : 8am - 6pm
Wednesday 25th December (Christmas Day) : Closed
Thursday 26th December (Boxing Day) : 9am - 1pm
Friday 27th December : 9am - 5pm
Saturday 28th December : 9am - 5pm
Sunday 29th December : 9am - 1pm
Monday 30th December : 9am - 5pm
Tuesday 31st December (New Year’s Eve) : 9am - 5pm
Wednesday 1st January (New Year's Day) : 9am - 1pm
We'll be back to regular hours from Thursday 2nd January!
If you message us during our out-of-hours, then do not worry as we will pick it up and get back to you the moment we're back online!
When you leave the chat, we email you a copy of the conversation. You can always respond from your inbox to continue the chat OR just come back to the same place to open the live chat again.
How can I get in touch via live chat?
Look out for the green messenger icon shown below in the bottom right-hand corner of our website or the green Chat with Us button.
Accessing our live chat via Accurx Web
Accessing our live chat via Accurx Web
You will see the Help option in the top-right corner of your screen
Accessing our live chat via the Accurx Website
Accessing our live chat via the Accurx Website
Accessing our live chat via our Help Centre
Accessing our live chat via our Help Centre
Are you struggling to reach us on our live chat?
Email us
If you are struggling to reach us via live chat then you can email support@accurx.com. We look to respond to emails within 24 working hours.
Do you have a direct number to call User Support?
We do not offer a direct line to call our User Support Team at the moment. However, we can appreciate that it sometimes feels easier to chat with us over the phone.
We are happy to drop you a call if you request this but, we might advise you that it is easier to resolve your query via our chat function as we have a few tools we can use to resolve this quicker than jumping on a phone call.
Accurx on Social Media
Accurx has a community of users on Facebook! If you would like to join, you can find the links to do this below.
Talking to us about outages & incidents
While rare, there are times when we might experience an outage. If this is the case and you think you are an affected user then you can check the live updates of the status of this on our Statuspage. 👇
We will also communicate any major incidents and outages via in-product banners and notifications.
When we have resolved an issue linked to a major incident we will likely send out communication about what happened in our newsletters. If you would like to subscribe then click here.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉