We want to ensure that patients can access the best care options, the first time.
Building on our online consultation solution, Patient Triage, we’ll be developing features to better signpost the most appropriate services and care options for patients, helping them make informed choices about where to seek help.
This feature is only available to practices that signed up for the pilot. Users who signed up will have been notified by email.
Currently, we don't have a waiting list for this pilot, and once we gather the results of the pilot, this feature will be rolled out to all Patient Triage practices by the end of the year.
What is the Digital Front Door?
A new Patient Triage feature aimed at utilising nationally available services and resources to help manage patient demand. This is done by automatically signposting patients to appropriate self-care and self-referral resources for their problem via the Patient Triage form, ensuring practices can spend their time and effort triaging patients who really need to be seen by the GP. Patients will always have the option to contact their GP, in addition to signposting options, ensuring they can get the care they need.
Aims of the pilot
We want to understand how well this new feature works for healthcare professionals and patients. By taking part in the pilot, you can be an early tester and help us improve and shape this feature.
What’s involved in the pilot?
Our first version of the Digital Front Door focuses on tailored signposting to nationally available services in England. Patients will be signposted via the Patient Triage form for 20 health problems where they could commonly receive care from other services.
Patients will be signposted to national resources, including:
Patients will always have the option to contact their GP practice, in addition to these other options.
Practices taking part in the pilot will not need to do anything differently.
Below is an example signposting page a patient would see if they were looking for care for a sore throat 👇
Which health problems will patients be signposted for?
The health problems Accurx will signpost for are 👇
Cough
Urinary Tract Infection (UTI)
Sore throat
Back pain
Mental health problem
Dental problem
Sprain, strain or other minor injury
Pregnancy care
Sexual health service
Contraception (including emergency contraception)
Impetigo
Shingles
Infected insect bite
Earache
Sinus infection (sinusitis)
Hay fever
Alcohol use or addiction
Stop smoking
Drug use or addiction
Check your blood pressure
Note: Patients less than 16 years old will not see signposting during the pilot.
Timelines
Piloting begins June 2025 (with a gradual rollout to pilot practices) - the exact date your practice will go live will be confirmed later.
The pilot will run for at least one month, until we have collected enough data and feedback to assess the success of the pilot. We will be looking to understand how frequently we show signposting to patients and patient engagement with and uptake of signposting options.
After the pilot:
We will assess any improvements required based on learnings from the pilot
Your practice will retain access to this feature, and we will eventually roll it out more widely to other practices using Accurx Patient triage
We will continue to iterate and improve this product throughout 2025
Patient and practice feedback
We want to gather feedback from practices and patients during the pilot to better understand how this new feature is working and help us improve it. Please click here to give us feedback! 😊
What will this look like for patients?
What will this look like for the organisation?
There will be no changes to the Patient Triage requests when they come into the Inbox. To learn more about how to manage patient triage requests, please click here.
FAQs
What should we do if we need help during the pilot?
What should we do if we need help during the pilot?
Please contact us using our Support chat function by clicking on the green message bubble in the bottom right-hand corner of this page.
How can I share feedback or raise an issue with the pilot?
How can I share feedback or raise an issue with the pilot?
Can I sign up my practice of the pilot?
Can I sign up my practice of the pilot?
Currently, we don't have a waiting list for this pilot, and once we gather the results of the pilot, this feature will be rolled out to all Patient Triage practices by the end of the year.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉