Patient Support: Why am I being signposted to other services?

We're Accurx: a software company that healthcare providers and patients use to contact each other. We're being used by patients to contact their GP practice about a health problem.

You can now access care from a range of NHS services directly, without the need for a GP appointment or GP referral.

When you submit an online GP request (through your GP’s website or the NHS App), you may be shown alternative options about other NHS services that you can access. This allows you to manage your health and get the answers you need quickly.

Please note! If your medical query is urgent then call the practice. If the practice is closed, contact 111 or for a medical emergency call 999.

If you want to submit a query about a health problem to your GP practice please visit their website. Here you should find a link that allows you to submit your request. However, if this is not clear then you will need to contact your GP practice.

Once you have clicked on the link the form will open, please check the details of the GP match the GP practice you are registered with.

If you want to submit a query about a health problem please select this option 👇

Next you will be prompted to select if the request is for yourself or someone else, then you can put the patients date of birth in.

Note: if you are accessing this form through the NHS app or NHS log in, the date of birth will be filled automatically.

Next you will be asked to confirm if the patient is experiencing any of the ‘red flag’ medical symptoms. 👇 The symptoms you see on this page will vary depending on the patients age.

If the patient is experiencing any of these symptoms or it's an emergency, do not continue with the form. Call 999.

If the patient isn't experiencing any of these symptoms, please confirm this, then you can describe the health problem. 👇

Depending on the health problem described, you might see some further information about when it might be more urgent and what to do, or other services or resources you can also access.

For example, if you are looking for help with a sore throat, you will be given information on how to find a pharmacy that can offer treatment and advice. This page also provides a link to NHS online advice.

This page will show information on different services depending on the health problem described. 👇

Note: Patients under 16 years old won't see other options.

If these options aren't suitable and you still want to contact your GP, you can do this by clicking the 'Contact GP button.

This will take you to a page where you can add more information about the problem you are experiencing 👇

Once you complete the form and submit it to your GP, make a note of your reference number in case they need to reach out about your request. 📝

Click here to go through an interactive demo of submitting a request to your GP.

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉