Message GP practice is a feature of Accurx Switch that allows you to send messages about a patient directly to their GP practice without having to look up any contact details.
How does it work?
Message GP practice lets you send messages about a patient to a patient's GP practice easily from either your mobile or desktop.
We use the Personal Demographics Service to identify the patient's GP practice.
Message GP practice will be available if it has been enabled for the patient's GP practice.
These messages will be sent to the Accurx inbox for the GP practice. They can be saved directly to the patient record in one-click, including attachments.
The GP practice will receive a notification of a new message.
All responses come back to your NHS email address.
How to send a message to a patient's GP practice
Send a message via 'Contact GP'
Send a message via 'Contact GP'
Select 'Contact GP' from the home screen + search for the patient's GP practice.
(The numbers shown are not real phone numbers + for illustrative purposes only)
2. You will then see more details about the GP practice and how many staff are online using Accurx. Click Message GP to send a message to a patient's GP practice.
Note: You will only see the Message GP option if the GP practice has opted into being communicated with via Accurx.
3. Enter the patient's NHS number and DOB to search for the patient. You will then see more details about the patient, pulled from the Personal Demographics Service. To send a message to the patient's GP practice, select Message GP.
4. Draft your message about the patient and click the blue arrow to send the message to the GP practice. You can also add attachments to the message using the + button in the bottom left hand corner.
You will see in the bottom right hand corner of the message if it has been read by the GP practice.
5. When the GP practice responds to your message, you will receive an email. To reply, open the email and click 'Reply'.
Send a message via 'New Message'
Send a message via 'New Message'
If you don't know the patient's registered GP practice, you can use New Message and then search for the patient.
2. You will then see more details about the patient, pulled from the Personal Demographics Service. To send a message to the patient's GP practice, select Message GP.
3. Draft your message about the patient and click the blue arrow to send the message to the GP practice. You can also add attachments to the message using the + button in the bottom left hand corner.
You will see in the bottom right hand corner of the message if it has been read by the GP practice.
4. When the GP practice responds to your message, you will receive an email. To reply, open the email and click 'Reply'.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉