We've redesigned Accurx to make it easier to get around, and to enable you to message patients and healthcare professionals faster.

Previously you would have landed here when you logged into Accurx Web 👇

Now when you open Accurx Web, you’ll land straight in your Inbox 📥 Just like before, this is where you can manage your conversations.

And you can easily switch over to Lists, where you can upload and message lists of patients, view your clinics and send batch messages.

All your messaging options can be accessed from the ‘New’ button in the top left-hand corner of Accurx Web. From the drop-down menu, you can message a patient, send a video consultation link, message another healthcare practitioner (commonly known as Message GP), or send a batch message if this feature is available for your organisation. This should make it easier for you to send messages in a few clicks! Previously the four message areas were separated across Accurx Web.

To the right of ‘New’, you’ll see a message icon. You can use this to message a patient in just one click 💬 You no longer need to search by the patient's d/o/b 👏 you'll just need their NHS number to start a message!

Once you've searched for your patient, you'll be taken to the "New Message" screen. From here you can select a template or questionnaire (in the drop-down below the patient details), allow reply, attach documents and try our new schedule messages feature to save time communicating with patients🌟

You can now search for a patient using the search button in the top left corner.👇

This will bring up a search page where you can search with just the patient's NHS number or do a more advanced search 👇

Click on the name of your workspace to access settings, like editing templates or changing your message signature. 👇

The 'Workspace' section will take you to workspace-specific settings like the name of your workspace, inviting colleagues, and switching on/off message notifications for different teams 🆕 which is a new feature 🤩

In the 'Account' section you can change personal settings like your message signature, security and access to different workspaces 👇

You can now switch workspace (your organisations in Accurx) using the switch button in the top right corner👇

If you click the arrows, this should present you with a drop-down list to select your other workspaces or join a new one.

If you need further assistance you can click on the top right-hand corner question mark to get access to our Help centre with all our articles or contact our user support team. You can also submit your feedback here 😊