Patient Support: How to use the NHS login

If you're a patient who's been sent a link by your healthcare provider you now have one of two ways to access the information sent to you.

Ayrton avatar
Written by Ayrton
Updated over a week ago

If you're a patient who's been sent a link by your healthcare provider you now have one of two ways to access the information sent to you and more!

What is the NHS login?

The NHS login is a safe and secure way for you being able to access information and action any instructions sent to you by your registered healthcare providers (your GP surgery or hospital).

What does the NHS login look like?

When you see the below icon it means you can use the NHS login to access information about your health.

How to set up NHS login

Where can I go to use the NHS login?

Accurx has integrated the NHS login with our products meaning you can access information sent to you about your health in a safe and secure way.

By clicking on the link, you will be asked to either;

  1. Access your information by using your date of birth.

  2. Use the NHS login to access your information.

Accessing information about your health via the NHS login means you can also see previous conversations you've had with your healthcare providers.

Do I need to have an account to use the NHS login?

Yes. You do need to have an account to use the NHS login. However, it's likely you already have one if you used the NHS Covid-19 Pass app or any other Health and care-related service.

What if I don't remember my NHS login?

When you select the option to use the NHS login, you will be prompted to enter your email. If you have an NHS login account then you will be told this after entering your email. See the example below.

What if I don't have an NHS login account?

If after entering your email you find that you don't have an account then you will be prompted to create one.

I can't remember the password for my NHS login

When entering a valid email you will be prompted to enter your password after. If you think you have forgotten this then you will see the option to reset your password.

I'm still having issues.

Accurx and the NHS login are two separate organisations so there is a limit to what we (Accurx) can do to help when trying to login via the NHS login. However, the NHS login has its own team which you can contact via their website here.

What happens after I've logged in?

You'll be directed back to the page owned by Accurx. There will be a message sent to you by your registered healthcare provider.

The message might be one or more of the following message types;

  • A reminder about your upcoming appointment,

  • A request for you to complete a questionnaire,

  • A standard SMS,

  • A standard SMS requesting that you respond with further information (and the option to include a photo),

  • A request for you to book an appointment.

The page will look something like the one below.

For further information on accessing the information sent to you and further features available to you by using the NHS login please visit our help centre here. You can also start a chat with us using the green icon on the bottom right-hand side of your screen it shouldn't take longer than 5 minutes to get a reply). We're available Monday to Friday 8am - 8pm, Saturdays 9am - 5pm, and Sundays/ Bank Holidays 9am - 1pm, and we're always very happy to help! ๐Ÿ˜Š

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