Receiving unassigned messages

The "Unassigned" view in your inbox is for any inbound that hasn't been sent directly to a particular user. Requests in this folder will have come in from other healthcare professionals using Accurx Web.

You may also see the following banner appear in your "Unassigned" view to notify you that you can opt to switch on or off messages coming into this view πŸ‘‡

If you don't have Accurx admin status for your practice and would like the notifications to be switched off for the "Unassigned folder" please contact your Practice Admin or reach out to the support team for further assistance.

Specific user roles will see the "Unassigned" folder by default.

Users with the following roles in their EPR system (EMIS or S1) will see these notifications appear by default.

  • Admin/Clinical Support Access Role

  • Community Administrator

  • Clerical Worker

  • Clerical Access Role

  • Health Professional Access Role

  • Manager

  • Medical Secretary

  • Medical Secretary Access Role

  • Receptionist

  • Receptionist Access Role

  • Secretary

  • Senior Administrator

  • Senior Manager

❗ If your practice has less than three users assigned to these roles below, everyone in the practice will receive notifications for the unassigned view until you have three members ticked under the "accuMail to assign" tickbox. This is to ensure that nothing is being missed in the "Unassigned folder" ❗

Users who do not have these roles can be enabled on the team's notification management page which only the Practice admin will have access to.

Users will need to be ticked under the "accuMail To Assign" to receive notifications.

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